# Booking questions

Every event type has a **booking form** — the short form an invitee fills in after
they pick a time. It always collects the basics, and you can add your own questions on
top.

## What it is

- **Standard fields** — the invitee's name and email are always asked. The Booking Form
  tab also has a **Name Format** option, an **Autofill** toggle, an **Allow guests**
  toggle (extra email addresses on the booking), a **Disable rescheduling by guests**
  toggle, a **Hide from my profile** toggle, and an **SMS opt-in** option (rolling out).
- **Custom questions** — questions you add yourself. Each has a label, a type, and
  whether it's required:
  - **One line** / **Multiple lines** — short or long free text.
  - **Number** — numeric answers.
  - **Phone number** — a phone field.
  - **Radio** / **Dropdown** — pick one from a list of options you define.
  - **Checkboxes** — pick any number from a list.

The answers are saved with the booking and shown to the host (on the meeting details,
in the confirmation email, and — if you use a calendar title template — they can be
pulled into the calendar event title).

<Screenshot
  src="/help/screenshots/event-types/booking-form.png"
  alt="The Booking Form tab of the 42min event-type editor: Name Format, Autofill, Allow guests, Disable rescheduling, Hide from profile, SMS opt-in, and a Custom Questions list with an 'Add Question' button"
  caption="The Booking Form tab — the standard form options up top, then your Custom Questions (each with a type and Required / Enabled toggles) and 'Add Question'."
/>

## When to use it

- Qualify the meeting up front: "What would you like to discuss?", "What's your
  company?", "Team size?".
- Collect something you need before the call: an account ID, a phone number, a link to
  review.
- Keep it short — a long form hurts conversion. If you want to *route* people to
  different places based on their answers, that's a job for a routing form, not a pile
  of booking questions.

## How to do it

1. Open the event type from [**Event Types**](/360/events) and go to its
   **Booking Form** tab (see [the editor overview](/help/event-types/one-on-one#the-event-type-editor)).
2. Add a question: set the **label**, choose the **type**, and for radio / dropdown /
   checkboxes, list the **options**.
3. Mark it **required** if the invitee must answer it.
4. Reorder questions by drag (the order is the order invitees see them).
5. Set the form options at the top of the tab (name format, allow guests, etc.) as
   needed for this event type.
6. Save — the new form is live on that event type's booking page immediately.

## Common pitfalls

- **Form too long → fewer bookings.** Ask only what you genuinely need before the
  meeting. Everything else can wait until you're talking.
- **Required questions block booking.** A required question with no good "n/a" option
  can stop people who don't have an answer. Make it optional, or add a catch-all
  choice.
- **Using questions for routing.** Booking questions don't change *where* someone goes
  — everyone who opens the link books the same event type. To send people to different
  places based on their answers, use a routing form.