# SendPulse (SMS)

Connect your organization's [**SendPulse**](https://sendpulse.com) account and 42min
sends your [workflow SMS](/help/workflows/sms) through it. SendPulse bills the texts to
your SendPulse balance; 42min adds no charge. You set it up on the
[**Integrations**](/360/integrations) page, under **Messaging**, where SendPulse is
marked **Recommended**.

## What it does

- **Connect** with your SendPulse **API ID** and **API Secret** (no OAuth; you paste
  the keys). 42min checks them with SendPulse before saving and stores them encrypted.
- **Pick the sender name** your texts go out under, from the senders approved in your
  SendPulse account.
- **Send SMS steps** from your [workflows](/help/workflows/overview): **SMS to
  invitee** and **SMS to host**.
- **Send a test SMS** to check everything works.
- **Track delivery**: 42min checks each text's status with SendPulse, and shows it in
  [Sent messages](/help/team-and-admin/sent-messages).

## Before you start

- **SMS needs a paid SendPulse plan** and money on your SendPulse balance.
- **You need an approved sender name.** Senders are registered in SendPulse itself, per
  country, and SendPulse reviews each one. Approval usually takes about a week, so
  register one early (see SendPulse's guide to
  [registering a sender](https://sendpulse.com/knowledge-base/sms-service/register-sender-id)).
  You can connect before it's approved; texts just can't go out until it is.

## How to connect

Connecting is **admin-only**.

<Screenshot
  src="/help/screenshots/integrations/messaging-tiles.png"
  alt="The Messaging section of the 42min Integrations page: a SendPulse tile marked 'Recommended', a Twilio tile, and a dimmed Infobip tile marked 'Coming soon', each with a Connect button"
  caption="Integrations → Messaging: SendPulse carries the Recommended chip; click its Connect button to start."
/>

1. In SendPulse, open your account settings, go to the **API** tab, and copy the
   **API ID** and **API Secret**.
2. In 42min, open [**Integrations**](/360/integrations), find **SendPulse** under
   **Messaging**, and click **Connect**.
3. Paste the API ID and API Secret and confirm. If SendPulse rejects them, check you
   copied both values in full.
4. Choose the **Sender**. Approved senders can be picked; senders still in review show
   as "in review" and can't be chosen yet.
5. Leave **Use SendPulse to send SMS** ticked (it's ticked for you when no other
   provider sends your SMS) and save.

<Screenshot
  src="/help/screenshots/integrations/connect-sendpulse.png"
  alt="The Connect SendPulse window: a hint with an 'Open SendPulse API settings' link, API ID and API Secret fields, and Cancel and Connect buttons"
  caption="The Connect SendPulse window: paste the API ID and API Secret, or use the link to open SendPulse's API settings."
/>

<Screenshot
  src="/help/screenshots/integrations/sendpulse-sender.png"
  alt="The 'SendPulse is connected' step of the connect window: a Sender dropdown showing 'AcmeSales (United Kingdom, Germany)', a ticked 'Use SendPulse to send SMS' checkbox, and Close and Save buttons"
  caption="After Connect: pick the Sender (each name lists the countries it's approved for), keep Use SendPulse to send SMS ticked, and Save."
/>

The SendPulse tile then shows **Connected**, the sender, a **Use to send SMS**
checkbox, and a link to **Settings**.

## Settings

The SendPulse [**settings**](/360/integrations/sendpulse) page has three parts:

<Screenshot
  src="/help/screenshots/integrations/sendpulse-settings.png"
  alt="The SendPulse Integration settings page: a Connection card with status, connected by, API ID ending, balance, Update keys and Disconnect; an SMS sending card with the Sender dropdown and 'Use to send SMS'; and a 'Send a test SMS' card with a Mobile phone field"
  caption="The SendPulse settings page: Connection (with your balance, Update keys and Disconnect), SMS sending, and Send a test SMS."
/>

- **Connection**: who connected it, the last four characters of the API ID, the status,
  the last error (if any), and your live SendPulse **balance**. **Update keys** swaps
  in new keys (they're checked before the old ones are replaced), and **Disconnect**
  removes the connection.
- **SMS sending**: the **Sender** and **Use to send SMS**.
- **Send a test SMS**: enter a mobile number (prefilled with yours from your
  [profile](/help/account/profile-settings)) and send. SendPulse charges it like any
  other SMS. You can send 5 test SMS every 10 minutes.

## One provider at a time

Your organization sends all its SMS through one provider. If you also connect
[Twilio](/help/integrations/twilio), ticking **Use to send SMS** on one tile unticks it
on the other. Both connections stay saved, so you can switch back at any time.

## Common pitfalls

- **Texts arrive a few minutes late.** SendPulse reviews every message sent through its
  API before delivering it, which can take up to 10 minutes. A reminder set a few
  minutes before the meeting can land late, so allow for that in your timing.
- **No sender to choose.** Your account has no approved sender yet. Register one in
  SendPulse, and once it's approved, choose it on the **Settings** page.
- **Some countries fail.** A sender name is approved per country. Texts to a country
  where your sender isn't approved are refused, and the reason shows in Sent messages.
- **Connection broken.** SendPulse stopped accepting the saved keys (for example, they
  were regenerated). Open **Settings** and **Update keys**. SMS steps are skipped until
  then.
- **Disconnecting.** 42min deletes the saved keys; nothing changes in your SendPulse
  account. If SendPulse was sending your SMS, workflow SMS steps are skipped until you
  connect a provider again.