# Routing forms overview

A **routing form** is a short questionnaire you put in front of people *before* they
book. Based on their answers, 42min sends each person to a different place — an event
type's booking page, an external URL, a message, or even another routing form. It's
how you make sure a 500-person company talks to your enterprise rep and a solo founder
gets your self-serve link. Manage forms from [**Routing Forms**](/360/routing).

## What it is

A routing form has three parts:

1. **Fields** — the questions you ask (dropdowns, text, number, checkboxes, email,
   phone…). See [Building a form](/help/routing-forms/building-a-form).
2. **Rules** — evaluated top to bottom; the **first rule whose conditions match** the
   person's answers wins. See [Routing rules](/help/routing-forms/routing-rules).
3. **A fallback** — a mandatory last rule for everyone who matched nothing else, so no
   one hits a dead end.

When someone submits the form, 42min finds the matching rule and forwards them to its
[destination](/help/routing-forms/destinations). The form has its own public URL
(`42min.us/routing/<slug>`) and you can also reach a routing form *from* another
routing form, chaining them.

<Screenshot
  src="/help/screenshots/routing-forms/list.png"
  alt="The Routing Forms page in the 42min dashboard, listing a routing form with its public link, field and rule counts, responses, and analytics"
  caption="Each form's card shows its public link, how many fields and rules it has, the response count, and a link to its analytics."
/>

## When to use it

- Inbound leads should go to different reps (by company size, region, product).
- A "Contact us" link that needs to triage before booking — sales vs support vs
  partnerships.
- You want a public link that asks one or two qualifying questions and *then* shows a
  booking page.

If everyone who clicks should book the same meeting with the same person, you don't
need a routing form — just share an [event type](/help/event-types/overview) link.

## How to do it

1. Open [**Routing Forms → New Routing Form**](/360/routing?new=1).
2. On **Fields**, add your questions — see [Building a form](/help/routing-forms/building-a-form).
3. On **Rules**, add rules from most specific to least, and set the **fallback** —
   see [Routing rules](/help/routing-forms/routing-rules).
4. Pick each rule's [**destination**](/help/routing-forms/destinations).
5. Save and share `42min.us/routing/<slug>`. Watch submissions on the form's
   **Responses** tab and in [Analytics → Routing](/360/analytics?tab=routing).

## Common pitfalls

- **No fallback.** Every form needs a catch-all rule. If a person's answers match no
  specific rule, the fallback decides where they go — make it something sensible (often
  your general intro-call event type).
- **Rules in the wrong order.** First match wins — put narrow conditions above broad
  ones, or the broad rule will swallow everyone first.
- **Asking too much.** Each extra question costs you submissions. Ask only what you
  need to route correctly; collect the rest on the booking form afterwards.