# The manager role

**Manager** is a role that sits between a regular [user](/help/team-and-admin/inviting-users)
and an [admin](/help/team-and-admin/inviting-users). It's for a team lead who should
oversee a slice of your organization — the people in one or more
[groups](/help/team-and-admin/groups-and-permissions) — without handing them the keys to
the whole [Admin Center](/360/admin). A manager can see and act on their groups' meetings,
contacts, and analytics, and can invite and manage the regular users in those groups — but
they can't touch org-wide settings, other admins, or anyone outside their groups.

## What it is

A manager is always tied to one or more **groups**. Everything they can see or do is scoped
to the members of those groups. There are two levels to that scope, and the difference
matters:

- **What they can see** — a manager can view *everything* about *every* member of their
  groups, whatever that person's role: their meetings, contacts, and analytics. If an admin
  or owner happens to be a member of one of the manager's groups, the manager can see their
  activity too.
- **What they can change** — a manager can only change things that belong to **regular
  users** in their groups. They can never edit, deactivate, or act on the account, meetings,
  or contacts of an admin, an owner, or another manager — even one they can see.

A manager gets a slimmed-down [Admin Center](/360/admin) with just two pages — **Users** and
**Groups** — both scoped to their groups. They don't see Teams, Templates, API, branding,
plans, or any org-wide settings.

<Screenshot
  src="/help/screenshots/team-and-admin/manager-role-users.png"
  alt="The Users page in the 42min dashboard showing a member with the Manager role, a Groups button, and the groups they manage listed underneath"
  caption="On the Users page, a manager shows the Manager role, a Groups button, and the groups they manage listed beneath their name."
/>

## What a manager can do

Within their groups, a manager can:

- **See the whole group's activity.** The [Meetings](/360/meetings),
  [Contacts](/360/leads), and [Analytics](/360/analytics?tab=events) pages show data for
  everyone in their groups (not just their own), with a filter to focus on one person.
- **Export CSVs** of those meetings, contacts, users, and analytics.
- **"View as" a group member** on the [Event Types](/360/events) page, to see how another
  user's booking pages are set up.
- **Invite new regular users** into a group they manage (see the steps below).
- **Add and remove regular members** of their groups on the [Groups](/360/groups) page.
- **Deactivate or reactivate** a regular user in their groups.
- **Cancel, reschedule, or mark no-show** on meetings hosted by a regular user in their
  groups.
- **Delete contacts** owned by a regular user in their groups.

## What a manager can't do

The guardrails, so there are no surprises:

- **No org-wide settings.** No Teams, Templates, API and webhooks, branding, themes, plans,
  or the admin dashboard.
- **No role changes.** A manager can't change anyone's role, promote or demote, or set the
  group-admin flag.
- **No group management.** Only an admin or owner can create, rename, or delete a group — and
  only an admin or owner decides which groups a manager oversees. A manager can't expand their
  own scope.
- **Hands off privileged members.** A manager can view an admin, owner, or fellow manager who
  shares one of their groups, but can't deactivate, edit, or act on their meetings or contacts.
- **No hard deletes.** Deleting a user account or permanently deleting a meeting is admin-only.
  A manager deactivates instead.
- **Invites are constrained.** A manager can only invite **regular users**, and must pick one
  of the groups they manage for each invite.
- **No routing-form analytics.** The Routing tab in [Analytics](/360/analytics?tab=events) is
  hidden for managers.
- **Nothing outside their groups.** People, groups, and records the manager doesn't oversee
  simply don't appear for them.

<Callout type="note">
**Manager is not the same as "group admin."** A
[group admin](/help/team-and-admin/groups-and-permissions) is a flag on a regular user that
only lets them *invite people into their group*. A manager is a full role with visibility and
management across everyone in their groups. Use group admin to delegate onboarding; use
manager to delegate oversight.
</Callout>

## How to make someone a manager

Only an admin or owner can do this, from the [Users](/360/users) page:

1. Open [**Users**](/360/users).
2. In that person's **Role** column, choose **Manager**. You'll be asked to enter your own
   password to confirm the change.
3. A **Groups** button now appears next to their role. Click it to open **Manage Groups**,
   check the group(s) this person should manage, and **Save**. They're automatically added as
   a member of each group they manage.

<Screenshot
  src="/help/screenshots/team-and-admin/manager-manage-groups.png"
  alt="The Manage Groups dialog in the 42min dashboard, with a checklist of the organization's groups for choosing which ones a manager oversees"
  caption="Manage Groups — check the groups this manager should oversee; their visibility and management are limited to these."
/>

Until you assign at least one group, a manager oversees nobody — assigning groups is what
gives the role its scope.

## How a manager invites someone

When a manager invites a user from the [Users](/360/users) page, the invite form adds a
required **Group** field:

1. Open [**Users**](/360/users) and start an invite.
2. Enter the person's email — the role is fixed to **User**.
3. Pick one of the groups you manage. The new person joins that group when they accept, which
   keeps them inside your scope.

Standard limits still apply: the address may need to be on an
[allowed email domain](/help/team-and-admin/groups-and-permissions), and invitations stop
going out once you hit your [plan's user limit](/help/team-and-admin/plans-and-limits).

## Common pitfalls

- **"My manager can't see anyone."** They probably have no groups assigned. Open their
  **Groups** → **Manage Groups** and check at least one group. No groups means no scope.
- **"My manager can't change an admin on their team."** That's by design — managers are
  view-only for admins, owners, and other managers, even inside their own groups.
- **"My manager can't create a group."** Only admins and owners create groups. Create the
  group first, then assign it to the manager.
- **A manager can't invite an admin or a second manager.** Manager invites are limited to
  regular users, and always require picking a group. Promoting someone to manager or admin is
  an admin/owner action on the [Users](/360/users) page.
- **Changing a role asks for your password.** That's expected — role changes are
  password-confirmed for safety.