# Leads (contacts)

Every time someone books a meeting, 42min remembers them. The
[**Leads**](/360/leads) page is that running list of contacts — name, email, phone (if
they gave one), how many meetings they've had with you, any [tags](#tags), and when they
first appeared.

## What it is

- **Auto-created from bookings.** You don't have to add anyone — the first time a person
  books, they become a lead. Book again and their **Meetings** count goes up.
- **Searchable.** The search box filters by name or email.
- **One row per person**, with their **meeting history** — open a lead to see every
  booking they've made with you and when.
- **Add Lead** — manually create a contact (name + email, optionally phone), e.g. before
  reaching out to someone who hasn't booked yet.
- **Export CSV** — download the list (respecting the current search) as a spreadsheet.

<Screenshot
  src="/help/screenshots/workspace/contacts.png"
  alt="The 42min Leads page: an 'Export CSV' and 'Add Lead' button, a 'Search by name or email...' box, and a table of contacts with columns Name, Email, Phone, Meetings, Tags, Created"
  caption="Leads — everyone who's booked with you, auto-collected. Search to find someone, Add Lead to enter one manually, Export CSV to take the list with you."
/>

## Tags

Tags are short labels (e.g. *enterprise*, *VIP*, *partner*) you can attach to a lead — or
to a [booking](/help/workspace/meetings) — to slice things later. They show in the
**Tags** column here and on the Meetings list, and you can filter Meetings by tag. Tags
are managed alongside [event types](/help/event-types/overview).

## When to use it

- Look someone up before a call — "have we met before? how many times?"
- Build a list to export into a CRM or an email tool.
- Add a prospect manually so they're in the system before the first meeting.
- Tag and segment the people who book with you.

## Common pitfalls

- **Duplicate-looking contacts.** A lead is keyed on email — if someone books once with
  a work address and once with a personal one, they'll appear twice. Be consistent, or
  merge by exporting and tidying.
- **"I deleted a lead but the meetings are still there."** Removing a contact doesn't
  delete their past [bookings](/help/workspace/meetings) — those stay in the Meetings
  list and the [analytics](/help/workspace/analytics).
- **Phone is blank.** It's only filled if the [booking form](/help/event-types/booking-questions)
  asked for a phone number and the invitee provided one.
- **Not a full CRM.** Leads is a lightweight contact list, not a sales pipeline — if you
  need stages and deals, push the data to a real CRM (e.g. via the
  [Pipedrive integration](/help/integrations/pipedrive)) or export the CSV.