Help / Team & admin

Sent messages

42min sends a lot of email for you — booking confirmations, reminders, workflow messages, cancellation notices. The Messages page (in the Admin Center section of the sidebar) is the record of all of it: what was sent, to whom, and whether it actually arrived. When an invitee says "I never got the reminder," this is where you look.

What it is

Each row is one email, newest first, with the date, the message type, the recipient (name and email), the subject, and a delivery status. Click any row to open a full preview of the message.

The history covers every email 42min sends around your meetings and account:

• Bookings — Booking confirmed, Booking rescheduled, Booking canceled, Reminder, Follow-up.
• Workflow — every message sent by one of your workflows.
• Roundtables — invites, reminders, updates, and the final decision email for roundtables.
• Forms and invites — Routing form submission notices, Booking invite emails, Team invitation emails.
• Account notices — API notice, Calendar disconnected, Video app disconnected, Account closed.

Sign-in emails (welcome emails, password resets) never appear here — they can contain temporary passwords and reset links, so they're excluded from the history entirely.

Delivery statuses

Who can see it

• Admins see every message in the organization.
• Managers see messages for themselves and the people in the groups they manage.
• Regular members don't have the Messages page — but everyone can see the messages sent to a specific contact on that contact's page in Leads (members see only the messages for their own meetings there).

Finding a message

Once your history has more than a handful of messages, filter controls appear above the list (with fewer than 10 messages they stay hidden and everything is simply shown):

• Type — narrow to one message type, e.g. only Reminder or only Workflow.
• Status — e.g. only Failed or Not delivered, to spot problems quickly.
• Host — messages for one host's meetings (shown when your org has more than one user).
• Recipient search — type at least 3 characters; it matches any part of the email address, so a name, a domain, or a fragment all work.
• Date range — defaults to the last 30 days; widen it to look further back.

A "Showing X of Y messages" line tells you how much the current filters are hiding.

The message preview

Click a row (or its subject) to open the preview. It shows the recipient, sender name, Reply-To, subject, when it was sent, the delivery status — and the rendered email itself, exactly as the recipient got it. If a send failed, the error detail is shown here too.

Two things about the preview are intentional:

• Links are disabled and sensitive action links (like cancellation or confirmation tokens) are hidden, so opening a preview can never trigger an action on the recipient's behalf.
• Message bodies are kept for 90 days. Older messages keep their history row (the who/what/when and delivery status stay for a year) but the body itself is deleted, and the preview says so. A few types — Team invitation and API notice — never store a body at all, because those emails contain private sign-in or accept links.

If the message belongs to a meeting, the small link icon on its row jumps straight to that meeting in Meetings.

Message history on a contact

Open a lead in Leads and, below their meeting history, you'll see "Messages sent to …" — the same history, scoped to that one person. It only appears once at least one message has been sent to them. Rows open the same preview.

Checking on a workflow

On the Workflows page there's a Message log button — it opens Messages pre-filtered to workflow messages, so you can confirm a reminder or follow-up really went out (or see why it was skipped).

Common pitfalls

• "Delivery unknown" is not an error. It means no confirmation is available — common for messages with several recipients. If the recipient says they got it, all is well.
• The body is gone but the row is still there. Bodies are kept 90 days, history rows for a year — that's by design, not data loss.
• A manager can't find a message an admin can see. Managers only see messages for the people in groups they manage; ask an admin to check org-wide.
• No filters visible? Filters appear once the history has 10 or more messages — with fewer, the full list is already on screen.
• Confirmation emails always send. The booking confirmation isn't a workflow — you will see Booking confirmed messages even if you have no workflows set up.